Own The Corporate Ladder Podcast - Episode 3 In Episode 3 we discuss why it's important to be selective on what customers you're working with and how much time you're dedicating to them. Don't fall into the trap of spending 80% of your time working with 20% of your customers. It's not fair to the other 80% of your customers that might feel neglected. Be honest with yourself and your customers when deciding who to work with. If you have a personality conflict or frankly you think they're an asshole, maybe they're not the right fit for your company.