Salon and Retail Environments of the Future: A Conversation with Leon Alexander
Salon & Retail Environments of the Future: A conversation with Leon Alexander
Leon Alexander from Eurisko Design is one of a hand full of people in the beauty business who has visualized the future. In this podcast he describes his background that has led to his current thinking on where the service industry and specifically the salon industry is heading. "People are social," he says. He is right, and yet the technology marches on. Leon and I have met up many times. Last time at the high tech Millenium Experience, a conference put on by one the top makers of salon industry software. He gave a one hour talk to a packed room describing the future of retail and salon environments. Of course it had plenty of the scary discussions we see and hear in the business press: Artificial intelligence, robotic this and that, Amazon Go and all sorts of other wiz bang dire predictions. But Leon knows the salon business. He started with Sassoon at the beginning and reinvented himself many times over as a salon owner, product distributor, QVC salesman, etc. Salons need people, especially the types of salons that buy his furniture. These clients, "not Guests" need and want the contact, the interaction, that affirmation that comes with a root touch up and a trim. Of course they can use a little more entertainment in the salon. Leon believes that retail will have a lot of crossover in the future. He envisions mixtures of business, like a salon and coffee shop. Leon thinks some of that, "entertainment" can be automated, all while selling more product and services. Is this the brave new world of salon operations? Take a listen.
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