Communications & Student Views
A weekly chat tackling the issue of educational technology from both sides. Ben Rimes, a former teacher turned educational technologist, chats with Pete Poggione, an Information Technology Professional from the private sector turned School IT Director.
In this third episode, Pete and I attempt to address the sticky issue of when attempts to help aren't always so helpful, why tech support often comes at the last minute, and what we can do to make ourselves better "helpers". We roll of few issues up into a group of questions adressing what we've tried to do and hasn't worked, and attempt to address a question posed by Sarah on Twitter about looking at instructional technology from student's point of view.
Timestamps for this weeks questions:
:50 - Pete feels inadequate about his title
2:45 - What has Pete been doing today?
3:53 - Is the work that Pete does thankless?
5:35 - Why does support sometimes come at the last minute?
6:45 - What sort of processes are in place, or not, to build effective support?
9:22 - If you build a website, will people come?
11:25 - How do you deal with the responses to help emails don’t go as planned?
14:15 - Why does Ben get frustrated when trying to help people doesn’t end up being helpful?
16:50 - Do you think we’re doing a good enough job of trying to view the instructional setting through the eyes of the students?
21:00 - Ben cannot edit anything down to 20 minutes