Sphero (maker of the BB-8) responded (many times over) to my e-mail expressing my concerns and disappointments with the BB-8. They made no excuses, took full responsibility, and went above and beyond to make it right. THIS IS A GREAT COMPANY. It is a small upstart company founded by recent American college graduates and their efforts to bring robotics to the general public should be commended. I hope you will support Sphero this Holiday season. This is a company that cares about its customers and its products.